So its the guy next to me's last night here at the call center and I dont think he is taking his job to seriously. He gets this phone call and right away puts the man on hold and leaves him there for ten minutes. After that fiasco, he then takes him back and pulls up his account and without telling the man, transfers him to another rep. The other rep was like, "What the fuck?" and dropped the call. Then! the guy calls back almost crying and asks for help from the same guy the call got trasfered to. This is going to be an interseting night. Ah yes, call center adicate.